Frequently Asked Questions

Everything you need to know about your Supernote experience.

What is the expected shipping time for my order?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs processing.

Does Supernote offer a warranty on electronic devices?

Yes, all our devices come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.

What is your return policy for open-box items?

We offer a 30-day return window. Items must be in their original packaging with all accessories included. A restocking fee may apply to opened electronic products.

How can I track the status of my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package in real-time.

Are software updates included with my purchase?

Absolutely. We provide regular over-the-air (OTA) software updates to enhance device performance, security, and to introduce new features at no extra cost.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm at checkout.