Returns & Exchanges

We offer a 30-day return policy for all Supernote devices and accessories to ensure you are completely satisfied with your digital writing experience. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.

1

Initiate a Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Device

Factory reset your Supernote to protect your data and securely pack the device with all original pens, cables, and folios in the original box.

3

Ship the Package

Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.

4

Inspection and Refund

Once our technicians verify the device's condition, we will process your refund to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing